PalmGuitar^® … Guaranteed for Life

60 Day Total Satisfaction Guarantee – you’ll find that the PalmGuitar® is very different from any other guitar you’ve owned. It does not have the same weight distribution of a normal guitar - it is so small, some players find it slightly “top-heavy”. Most of our customers adapt to its tiny shape almost immediately; others report that it takes a few days of various playing positions in order to find a comfortable playing position. In the event you try, but find that you cannot adjust to the small scale, or weight distribution of the PalmGuitar®, or you simply decide that you don’t like it for any reason at all, please call us.  We’ll pay the shipping costs to have you ship it back to us, undamaged, in the original box, for a full refund (including your original shipping costs*). No guitar is perfect for everyone. We only want you to own one if it is perfect for you.

* Applies to US shipments only. For details on the 60-day Total Satisfaction Guarantee for all International shipments, please contact us by fax, telephone or by eMail.

Lifetime Warranty – the PalmGuitar® is warranted against manufacturing defects including components made by subcontractors for the lifetime of the original owner. In the event your PalmGuitar® fails due to some engineering, design, or manufacturing defect, we’ll either repair it or replace it free of charge. Normal wear and tear items like strings, frets, etc., or signs of excessive wear and tear, or physical damage, are not covered by the lifetime warranty. For warranty service, please contact PalmGuitar, LLC for instructions on how to return your instrument.  Be sure to include the instrument serial number, along with your shipping address and contact information.

Service & repair – while most skilled guitar technicians can perform set-up and routine maintenance on your PalmGuitar®, you are always welcomed to return your instrument to the factory for service or repairs. If we can estimate the costs for the repair or modification without examining the instrument, we’ll issue a quotation for the work and authorize you to ship the instrument to us. If we cannot estimate the costs without examining the instrument, ship it to us and we’ll issue a repair quotation for your approval prior to making the repairs.

Custom Modifications – if you’d like something special added to your PalmGuitar® either call us or send us eMail about your request. If we think we can complete the modification without compromising the internal structuring in the instrument, we’ll issue a quotation for your consideration and advise you of any potential risks that may be associated with the modification.